Our 24/7 Monitoring Mission Control Centre (MCC) provides real-time oversight of your IT infrastructure, including network, server, and SD-WAN monitoring. We ensure your IT environment remains stable, secure, and optimized for peak performance through continuous surveillance, automated alerting, and adherence to ITIL best practices. Our dedicated shifts ensure uninterrupted monitoring, incident management, and SLA adherence.
Leveraging software-defined intelligence, our SD-WAN management optimizes and secures your Wide Area Network (WAN) traffic across multiple connections. We provide comprehensive services including SD-WAN configuration, real-time monitoring and optimization, robust security management with firewall policies and encryption, and expert troubleshooting to ensure continuous availability and performance.
Our Monitoring Orchestration Layer aggregates data from various network, server, and application monitoring tools into a single, unified platform. This enables faster incident correlation, in-depth reporting, and streamlined workflows. We integrate multiple monitoring solutions, automate alerts and escalations, and use data correlation to quickly identify root causes and proactively detect potential issues.
Consolidates multiple WAN providers and vendors under a unified governance model. Our approach enforces SLAs, minimizes vendor disputes, and provides transparent reporting across your multi-ISP setup, ensuring consistent service stability and optimized performance.
We combine ISP and cloud services into a cohesive architecture, maintaining synergy between data centres and external offerings.
We track vendor compliance with performance metrics, deliver monthly SLA compliance summaries, and manage service improvements by ISP, reporting progress weekly.
Our proactive strategy includes monthly reviews against set Performance KPIs, high-availability network infrastructure with automated failover, robust change management with impact simulations, and annual disaster recovery drills to ensure business continuity.
Monthly reporting on all Service Provider service levels.
Monthly reports generated using your ITSM platform as the authoritative source for performance data, ensuring consistent and auditable measurement against contractual SLA targets.
Recommendations for aggregator operations, cost reduction, or improved resilience.
